Privacy Policy

This privacy policy (“Policy”) informs you of your choices and our practices in relation to your Information (as defined below). In this Policy, “Train Arc LLC”, “we” or “us” refers to the data controller under the applicable privacy laws.

For the purpose of this Policy, “Information” means any information relating to an identified or identifiable individual. This includes Information relating to your use of our mobile games (“Mobile Games”, “Games”). When you use the Mobile Games, you accept our rules and policies which set out how we handle your Information, and you understand that we collect, process, use and store your Information as described in this Policy. If you do not agree with this Policy, you must not play any of the Games. If you change your mind in the future, you must stop playing the Games and you may exercise your rights in relation to your Information as set out in this Policy.

1. Personal Information We Collect

We collect and use the following Information about you:

Information you provide to us

• Registration information: such as date of birth, email address, password, avatar.
• Customer support: such as full name, email, password, and any other relevant details.
• In-game Information: such as username and chat content.
• Surveys: such as interests, habits, preferences, opinions, and responses.

Information we automatically collect or is generated

• Identifiers like IP address, device ID, app ID, user ID, location, and device details.
• Cookies and similar technologies to enhance your experience.
• In-game generated content and usage data.

Information received from third parties

• Registration through third-party platforms (e.g., Apple, Facebook, Google Play).
• Payment processors (e.g., Apple ID, Google Play).
• Advertising and analytics partners (e.g., Unity Technologies).
• Mobile measurement partners for marketing performance and fraud detection.

2. Age Restrictions

Our Games may be targeted for children. When children under 16 use our Games, we advise that they obtain the permission of a parent or guardian.

3. How We Use Your Personal Information

We use your Information to:

• Provide and operate the Games.
• Improve and monitor Game usage.
• Support users and resolve issues.
• Conduct analytics and user segmentation.
• Send you promotional offers and updates.
• Provide advertising, including targeted ads where permitted.
• Prevent fraud, defend legal claims, and comply with legal obligations.
• Conduct surveys to improve our services.

4. Who We Share Your Personal Information With

We may share your Information with:

• Other users and players (e.g., in-game chats, avatars).
• Vendors and service providers (e.g., cloud services, customer support).
• Analytics providers like Unity Technologies.
• Social media platforms like Facebook and Google.
• User acquisition and advertising partners.
• Payment processors (e.g., Apple, Google).
• Legal authorities if required by law.
• New owners in the event of business changes.

5. Third Party Privacy Practices

If you access the Games through third-party platforms (e.g., Facebook or Google), their privacy policies apply. We encourage you to review their privacy policies separately.

Security

We implement security measures to protect your Information, including encryption and secure storage. However, internet transmissions are never 100% secure.

6. Where We Process Your Personal Information

Your Information may be processed in the EEA, Switzerland, Israel, USA, and South Korea. We ensure appropriate safeguards for international data transfers, including standard contractual clauses.

7. How Long We Store Your Information

We store your Information as long as you are using our Games and for up to three years after. Deleted Information is made irrecoverable.

8. Your Rights

You have the right to:

• Access your Information.
• Request deletion of your Information.
• Withdraw consent or object to processing.
• Request data portability.
• Correct inaccurate Information.
• Restrict processing under certain conditions.

To exercise your rights, contact us at info@trainarc.com.

9. Contact & Complaints

If you have questions or concerns, contact us at info@trainarc.com.

10. Changes

We may update this Policy from time to time. Significant changes will be communicated via our website or in-game notifications.

Last Updated: September 24th, 2024